Radiology Patient Services Team Lead | Front Office Leader

RadNet; New York (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverages

HSA with employer funding

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

immediate family

Job summary

RadNet is seeking a Patient Services Team Lead in New York to guide a front-office team, manage scheduling and patient intake, and coordinate with clinical staff to ensure seamless patient experiences. The role emphasizes service quality, efficient processes, and PHI protection in a radiology center.

The candidate should bring 3+ years of radiology patient service experience, strong communication, and a proven ability to lead a team in a fast-paced environment.

Qualifications

• 3+ years as Patient Service Representative in a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills.
• Ability to build and maintain a strong team environment.

Responsibilities

• Lead a team of employees.
• Provide training and guidance to staff to develop potential.
• Coordinate work schedules with center manager.
• Oversee front office operations and interview candidates.
• Relieve staff for vacation and sick time.
• Greet patients and visitors in a friendly, service-oriented manner.
• Register patients and obtain insurance information.
• Verify updates to patient/physician/insurance for accurate billing.
• Answer phones and schedule patients.
• Safeguard PHI and patient property.
• Participate in meetings and improve center processes.

Skills

Team leadership

Training & coaching

Staff scheduling

Interviewing candidates

Customer service

Communication

Professionalism

Education

High school diploma

Job description

RadNet is seeking a Patient Services Team Lead in New York to guide a front-office team, manage scheduling and patient intake, and coordinate with clinical staff to ensure seamless patient experiences. The role emphasizes service quality, efficient processes, and PHI protection in a radiology center.

The candidate should bring 3+ years of radiology patient service experience, strong communication, and a proven ability to lead a team in a fast-paced environment.