Patient Services & Billing Coordinator

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Duke Health is seeking a Patient Service Associate to support the daily clinic preparation, patient check-in/out, charge posting, and scheduling. This role involves customer service, message distribution, and referrals management.

You will review patient information, collect co-payments, explain billing policies, and coordinate labs and procedures to ensure smooth patient flow within the Duke Health system.

Qualifications

• Minimum one year of direct patient service experience.
• Healthcare setting experience is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Assist with patient check-in/out and appointment scheduling.
• Explain billing to patients according to hospital policies.
• Collect payments and post to accounts as required.
• Prepare and file patient records and forms.

Skills

Verbal and written communication

Data entry skills

Medical terminology knowledge

Ability to organize and prioritize

Education

High school diploma or equivalent

Job description

Duke Health is seeking a Patient Service Associate to support the daily clinic preparation, patient check-in/out, charge posting, and scheduling. This role involves customer service, message distribution, and referrals management.

You will review patient information, collect co-payments, explain billing policies, and coordinate labs and procedures to ensure smooth patient flow within the Duke Health system.