Radiology Patient Services Coordinator

Duke Careers; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Regional Hospital is seeking a Patient Service Associate for the Radiology Department in Durham, NC. The role supports clinic prep, patient check-in/out, scheduling, and billing activities in a fast-paced environment.

Responsibilities include reviewing patient data in EPIC, coordinating tests and referrals, and assisting with cash handling and chart maintenance. Excellent communication and multitasking abilities are essential.

Qualifications

• Minimum of one year of work experience in directly communicating and providing service to patients or the public; healthcare preferred.
• Ability to coordinate multiple tasks or activities and manage busy schedules.
• Strong verbal and written communication; basic PC skills.

Responsibilities

• Coordinate and participate in daily clinic preparation processes and patient check-in/out.
• Enter pre-visit orders and prepare new patient charts.
• Review patient information in EPIC to ensure correct follow-up and scheduling.
• Post co-payments and balances; assist with billing and collections as needed.
• Coordinate labs/procedures and manage referral documents and charts.
• Explain billing policies to patients according to department procedures.

Skills

Customer service

Communication

Organization

Multi-tasking

Medical terminology

Education

High school diploma

Tools

EPIC

Job description

Duke Regional Hospital is seeking a Patient Service Associate for the Radiology Department in Durham, NC. The role supports clinic prep, patient check-in/out, scheduling, and billing activities in a fast-paced environment.

Responsibilities include reviewing patient data in EPIC, coordinating tests and referrals, and assisting with cash handling and chart maintenance. Excellent communication and multitasking abilities are essential.