Radiology Patient Experience Navigator

Maimonides Medical Center Inc.; New York (NY); On-site; USD 51,000 - 64,000; Full time

Job summary

Maimonides Medical Center is seeking a compassionate Patient Expeditor to join the Radiology Outpatient Imaging team. You will greet patients, guide them through registration and exam rooms, and ensure comfort and confidentiality throughout the imaging process.

The role requires a minimum of 2 years in a hospital or healthcare setting, knowledge of radiology workflows, and strong communication skills. Bilingual candidates are encouraged to apply.

Qualifications

• GED or high school diploma required.
• Bachelor's degree preferred.
• Minimum 2 years of experience in a hospital or healthcare setting.
• Knowledge of patient care, confidentiality, and radiology outpatient imaging workflows.
• Strong interpersonal and verbal and written communication skills.
• Bilingual candidates encouraged to apply — second language a plus!

Responsibilities

• Greet patients and escort them to registration and exam rooms, ensuring comfort and confidentiality.
• Explain the imaging workflow process to patients and families, setting clear expectations.
• Monitor waiting areas and exam rooms, proactively addressing any patient concerns or dissatisfaction.
• Coordinate time-sensitive scheduling, including emergent over-bookings in collaboration with technologists and administration.
• Contact other departments to facilitate smooth patient flow and timely communication.
• Ensure all medical documentation is accurately processed.
• Provide administrative support including transportation coordination, consent form processing, and uploading imaging into the EMR.
• Assist in compiling outpatient imaging statistics and QI reports

Skills

Interpersonal skills

Verbal communication

Written communication

Education

GED or High School Diploma

Bachelor's degree

Job description

Maimonides Medical Center is seeking a compassionate Patient Expeditor to join the Radiology Outpatient Imaging team. You will greet patients, guide them through registration and exam rooms, and ensure comfort and confidentiality throughout the imaging process.

The role requires a minimum of 2 years in a hospital or healthcare setting, knowledge of radiology workflows, and strong communication skills. Bilingual candidates are encouraged to apply.