Patient Engagement Navigator

Maimonides Medical Center; New York (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Maimonides Medical Center is seeking a patient outreach navigator to engage patients in self-management and close care gaps. You will linked to patient registries, schedule appointments, and maintain electronic health records to support coordinated care.

The role requires knowledge of medical terminology, experience with HEDIS, and strong Excel/Word/Access skills to prepare provider reports and ensure timely follow-up.

Qualifications

• Knowledge of Medical Terminology and Coding.
• Experience with HEDIS requirements.
• Fluent in Excel, Word, and Access for reporting and data entry.

Responsibilities

• Performs telephonic outreach based on patient registries and gaps in care reports.
• Engages patients to participate in self-management and gap closing activities.
• Maintains records of all outreach activity on each member/patient.
• Schedules appointments for members/patients in the electronic appointment system with the appropriate provider.
• Updates and maintains health maintenance templates on all patients.
• Updates and maintains registries accurately and in a timely manner.
• Prepares reports for individual providers of outreach activities to their assigned members.
• Provides reminders to Providers of members who are scheduled for appointments and the services that need to be completed to meet compliance.
• Outreach to or visits provider offices to request and/or retrieve needed documentation to update registries and electronic health records.
• Screens members/patients for health home eligibility and ensures appropriate referral is completed.
• Tracks hospital admissions to ensure that patients receive appropriate follow-up appointments after discharge.
• Huddle with or communicates with patients’ care team as needed.
• Communicates member/patient concerns to the care team as needed.
• Works with a designated point-of-contact at each practice to ensure timely resolution of issues

Skills

HEDIS requirements

Microsoft Excel

Microsoft Word

Microsoft Access

Education

High School Diploma

Bachelor’s degree preferred

Job description

Maimonides Medical Center is seeking a patient outreach navigator to engage patients in self-management and close care gaps. You will linked to patient registries, schedule appointments, and maintain electronic health records to support coordinated care.

The role requires knowledge of medical terminology, experience with HEDIS, and strong Excel/Word/Access skills to prepare provider reports and ensure timely follow-up.