Patient Experience Specialist

Akumin Inc.; Miami Beach (FL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Cross training opportunities

Medical, dental, and vision insurance

HSA accounts with employer contributes

401(k) eligibility with employer match

Paid holidays

Defined PTO and sick time programs

Job summary

Akumin Inc. in Miami Beach is seeking a Patient Coordinator to deliver a smooth patient experience at our outpatient radiology and oncology site. You will greet patients, handle registrations, answer calls, collect payments, verify coverage, and assist with procedures.

This full-time role requires strong customer service, organization, and the ability to work across multiple sites. CPR may be required for mobile radiology; bilingual Spanish is a plus, and a valid driver's license could be needed.

Qualifications

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• Valid state driver's license may be required.
• Ability to work at several locations and travel locally.
• COVID-19 vaccination may be a condition of employment.
• Pre-employment background check and drug screen required.
• Preferred six months of customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Responsibilities

• Greets and assists patients, customers and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May verify insurance coverage and obtain prior authorization.
• May perform preliminary screening of patients prior to procedures.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May provide preliminary and post-procedure instructions.
• Maintains a clean and organized work area.
• May schedule patient appointments and obtain insurance verification/authorization.
• Ensures accurate documentation of patient visits in electronic and written records.
• May assist clinical staff with documentation and image delivery to patient/physician.
• Complies with HIPAA regulations.

Skills

Customer service

Organizational skills

Multi-tasking

Basic computer knowledge

Bilingual Spanish (plus)

Education

High school diploma

Job description

Akumin Inc. in Miami Beach is seeking a Patient Coordinator to deliver a smooth patient experience at our outpatient radiology and oncology site. You will greet patients, handle registrations, answer calls, collect payments, verify coverage, and assist with procedures.

This full-time role requires strong customer service, organization, and the ability to work across multiple sites. CPR may be required for mobile radiology; bilingual Spanish is a plus, and a valid driver's license could be needed.