Radiology Patient Concierge & Front Desk Pro

RadNet, Inc.; Inglewood (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vis​

Health Savings Accounts with employer‑

Wellness dollars

401(k) Employer Match

Free imaging center services for you &

Job summary

RadNet, Inc. in Inglewood, CA is seeking a Patient Service Representative to join our team. You will greet and register patients, verify insurance details, collect co-pays, and manage appointment scheduling in a fast-paced radiology setting.

The role emphasizes excellent customer service, professional communication, and handling health information with care. On-site work with comprehensive benefits is provided.

Qualifications

• High School Diploma or GED is required.
• Intermediate to advanced computer skills are needed.
• Strong multitasking and communication skills are essential.
• Experience providing exceptional customer service is preferred.
• Medical terminology knowledge and radiology office experience is a plus.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information, collect signatures, and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer and transfer incoming calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Orient patients on prep and safety protocols and provide directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient property and health information on site.
• Safeguard medications according to policies and legal requirements.
• Protect company property and patient financial information on site or portals.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically with patients, families, and the public.
• Build cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Medical terminology knowledge

Education

High School Diploma or GED

Job description

RadNet, Inc. in Inglewood, CA is seeking a Patient Service Representative to join our team. You will greet and register patients, verify insurance details, collect co-pays, and manage appointment scheduling in a fast-paced radiology setting.

The role emphasizes excellent customer service, professional communication, and handling health information with care. On-site work with comprehensive benefits is provided.