Radiology Patient Access Specialist – Registration & Scheduling (Travel)

University Hospitals; Medina (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

University Hospitals in Medina, OH, seeks a Patient Access Representative in Radiology Registration. You will welcome patients, verify demographics, collect copays, and help schedule appointments to ensure smooth visits.

This role supports providers and care teams by accurate registration, insurance data entry, and billing information, contributing to a positive patient experience and efficient revenue cycle.

Responsibilities

• Welcome patients by checking them in and out for visits in a professional and friendly way
• Answer patient calls, respond to questions, and help schedule appointments
• Support patients in enrolling in and using MyChart
• Enter, update, and verify patient demographic, insurance, and financial information to ensure accurate records
• Communicate important information to providers and care team members to support smooth patient care
• Contact insurance companies as needed to help resolve coverage, pre-authorization, or billing questions
• Collect and process patient payments, including copays, coinsurance, deductibles, and outstanding balances
• Assist patients with completing forms and required documentation
• Work within EPIC workqueues, worklists, and inbasket messages to support daily workflow
• Schedule referrals and follow-up appointments
• Scan and upload documents accurately and in a timely manner into EPIC
• Keep patient visits running smoothly and on time
• Reduce delays and errors in registration and billing information
• Improve coordination across care teams
• Strengthen the overall patient experience
• Work closely with colleagues and providers to support a positive patient experience
• Participate in emergency preparedness activities as needed
• Maintain a clean, organized, and welcoming work environment
• Receive cross-training to support other duties when needed
• Work at off-site locations if scheduled
• Follow all organizational policies, procedures, and standards
• Protect patient privacy and maintain confidentiality of Protected Health Information (PHI) in accordance with training and compliance requirements

Job description

University Hospitals in Medina, OH, seeks a Patient Access Representative in Radiology Registration. You will welcome patients, verify demographics, collect copays, and help schedule appointments to ensure smooth visits.

This role supports providers and care teams by accurate registration, insurance data entry, and billing information, contributing to a positive patient experience and efficient revenue cycle.