Patient Access Specialist – Smooth Check-In & Scheduling

University Hospitals; Cleveland (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

University Hospitals in Cleveland is seeking a Patient Access Representative to join the Radiology Registration team. You will welcome patients, assist with scheduling and enrollment in MyChart, and verify insurance and demographic data to ensure accurate records.

The role supports care teams by coordinating patient flow, handling billing questions, and processing payments, while maintaining PHI confidentiality and working within EPIC systems.

Qualifications

• 1+ years of Customer Service (Required)
• 2+ years Customer Service or Customer Service in healthcare (Preferred)

Responsibilities

• Welcome patients by checking them in and out for visits in a professional and friendly way
• Answer patient calls, respond to questions, and help schedule appointments
• Support patients in enrolling in and using MyChart
• Enter, update, and verify patient demographic, insurance, and financial information to ensure accurate records
• Communicate important information to providers and care team members to support smooth patient care
• Contact insurance companies as needed to help resolve coverage, pre-authorization, or billing questions
• Collect and process patient payments, including copays, coinsurance, deductibles, and outstanding balances
• Assist patients with completing forms and required documentation
• Work within EPIC workqueues, worklists, and inbasket messages to support daily workflow
• Schedule referrals and follow-up appointments
• Scan and upload documents accurately and in a timely manner into EPIC

Skills

Exceptional communication

Multitasking

Organization

Problem solving

Attention to detail

Compassion

Confidentiality

EHR basics

Education

High School/GED

Associate degree progress

Job description

University Hospitals in Cleveland is seeking a Patient Access Representative to join the Radiology Registration team. You will welcome patients, assist with scheduling and enrollment in MyChart, and verify insurance and demographic data to ensure accurate records.

The role supports care teams by coordinating patient flow, handling billing questions, and processing payments, while maintaining PHI confidentiality and working within EPIC systems.