Radiology IT Support Analyst - Frontline Help & Tickets

Dartmouth-Hitchcock Health

Lebanon (NH)

On-site

USD 42,000 - 65,000

Part time

14 days+

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Job summary

Dartmouth-Hitchcock Health is seeking a frontline support professional to assist users with medical image sharing and distribution software and hardware. You will handle tickets via phone, in person, or self-service and strive for first call resolution while triaging more complex imaging requests.

Teamwork and clear communication are essential to success. You will document assessments, troubleshoot effectively, and escalate when required, collaborating with IS teams to ensure rapid service

Qualifications

Provides frontline technical support for software/hardware in medical imaging.
Documents and handles support tickets with accuracy.
Triages and escalates complex imaging requests per guidelines.

Responsibilities

Provide frontline technical support in person or by phone for moderately complex workflows.
Document accurate assessments and troubleshoot to resolve or escalate issues.
Monitor queues and take ownership of tickets as priorities require.
Deliver high level customer service, restore services, and escalate as needed.
Obtain pertinent information for ticket creation and provide user-friendly resolutions.
Maintain proficiency with ticketing and problem-management tools.

Skills

Frontline support

Ticket documentation

Team collaboration

Information delivery

First call resolution

Escalation

Education

High school diploma or equivalent

Tools

ACD system

Job description

Teamwork and clear communication are essential to success. You will document assessments, troubleshoot effectively, and escalate when required, collaborating with IS teams to ensure rapid service

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