Radiology Front Desk Specialist | Patient Concierge

Beth Israel Lahey Health; Boston (MA); Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

Beth Israel Lahey Health is seeking a Reception Desk Representative in Boston for a full-time 30-hour shift from 12:00 pm to 6:00 pm, Monday through Friday. The role involves greeting patients, scheduling, and updating demographics and insurance data, acting as the first point of contact in the department.

The ideal candidate has 1–3 years of customer service experience, strong communication skills, and basic computer proficiency.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience in customer service.
• Active listening, problem solving and calm in stressful situations.
• Attention to detail, verbal communication and keyboarding skills.
• Medical terminology knowledge.
• Excellent interpersonal skills and ability to work independently and in a team.
• Basic familiarity with computers and web-based applications.

Responsabilités

• Answers, screens, and processes incoming calls professionally.
• Greet, schedule, check in, and cancel patient appointments for multiple providers.
• Update patient demographics and insurance data accurately at scheduling and check-in.
• Follow phone scripts and scheduling criteria; determine appointment type and urgency.
• Sends out accurate communications to physicians or other providers.
• Diffuses challenging situations; seek supervisor assistance when needed.

Connaissances

Customer service

Active listening

Problem solving

Attention to detail

Verbal communication

Keyboarding

Medical terminology

Interpersonal skills

Teamwork

Formation

High School diploma or GED

Associate's degree preferred

Outils

Basic computer skills

Description du poste

Beth Israel Lahey Health is seeking a Reception Desk Representative in Boston for a full-time 30-hour shift from 12:00 pm to 6:00 pm, Monday through Friday. The role involves greeting patients, scheduling, and updating demographics and insurance data, acting as the first point of contact in the department.

The ideal candidate has 1–3 years of customer service experience, strong communication skills, and basic computer proficiency.