Radiology Front Desk Associate (Per Diem)

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 38,000; Part time

Job summary

Beth Israel Deaconess Medical Center, Inc. is seeking a Reception Desk Representative in Boston, MA, to support the Radiology Department on a per diem basis.

The role emphasizes excellent customer service, accurate data handling, and effective communication with patients and healthcare staff. Responsibilities include greeting patients, scheduling and checking in, updating demographic and billing information, and following department guidelines.

Qualifications

• Requires high school level education or GED, associate degree preferred.
• Experience in customer service with strong communication and problem-solving skills.
• Knowledge of medical terminology helpful and professional demeanor essential.

Responsibilities

• Answer and screen incoming calls professionally.
• Schedule and check-in patients; update demographics and billing/insurance data.
• Direct patients to appropriate providers and document communications.
• Follow scripts and guidelines to triage and schedule visits.
• Maintain calm, courteous service and seek supervisor when needed.

Skills

Customer service

Active listening

Problem solving

Communication

Medical terminology

Teamwork

Keyboarding

Attention to detail

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Deaconess Medical Center, Inc. is seeking a Reception Desk Representative in Boston, MA, to support the Radiology Department on a per diem basis.

The role emphasizes excellent customer service, accurate data handling, and effective communication with patients and healthcare staff. Responsibilities include greeting patients, scheduling and checking in, updating demographic and billing information, and following department guidelines.