Radiology Front Desk Specialist – Patient Access & Scheduling

Advocate Health Care; West Allis (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Weekend shift premium $1.50/hr

Job summary

Advocate Health Care is seeking a Full-time Radiology Front Desk Support at Aurora West Allis Medical Center. The role involves greeting patients, scheduling, insurance verification, and handling front-desk duties across 6:00am–8:30am starts with evening coverage and potential weekend rotation. Weekend premium of $1.50/hr applies.

Typical 32-hour workweek with benefits eligibility. HS diploma required; no prior experience necessary.

Qualifications

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Intermediate computer skills including experience with personal computers; Microsoft Office or similar applications, and email.
• Training or experience in keyboarding/data entry with speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Responsibilities

• Greets patients and visitors and responds to routine requests for information.
• Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
• Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
• Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.

Skills

Customer service

Communication skills

Computer literacy

Data entry

Organizational skills

Read/write instructions

Attention to detail

Fast-paced environment

Education

High School Diploma

Job description

Advocate Health Care is seeking a Full-time Radiology Front Desk Support at Aurora West Allis Medical Center. The role involves greeting patients, scheduling, insurance verification, and handling front-desk duties across 6:00am–8:30am starts with evening coverage and potential weekend rotation. Weekend premium of $1.50/hr applies.

Typical 32-hour workweek with benefits eligibility. HS diploma required; no prior experience necessary.