Radiology Front Desk & Patient Care Specialist

Nicklaus Children's Health System; Ohio; On-site; USD 36,000 - 54,000; Full time

Job summary

Nicklaus Children’s Health System is seeking an Administrative Clerk for Radiology to greet patients and families, verify exam orders, and check them into the Radiology system. You will answer phones, coordinate with staff, and upload/digitize outside images for comparisons, printing CDs upon request.

The role emphasizes delivering an optimum patient and family experience, resolving issues promptly, and supporting radiology operations to maintain timely reads and patient flow.

Qualifications

• High school education or equivalent preferred.
• 1 year of experience in healthcare environment preferred.
• Bilingual: English and Spanish highly preferred.
• Knowledge of HIPAA requirements and patient information preferred.
• Proficiency in Microsoft Office including Word and Excel preferred.
• Electronic Health Systems (EHS) experience preferred.
• Ability to learn new software applications.
• Excellent communication, phone etiquette, and customer service skills.
• Excellent time management and prioritization skills.
• Able to adapt and react calmly under stressful conditions.

Responsibilities

• Greet patients and families upon arrival to Radiology and direct them appropriately.
• Verify patients’ exam orders and check them into the Radiology system.
• Answer phones and maintain communication with Radiology staff.
• Upload/digitize outside images for comparisons and print CDs on request.
• Digitize outside films into PACS and ensure prior films are available for comparison.
• Communicate delays promptly to improve patient/family experience and SEI scores.
• Coordinate with nursing to optimize patient flow and service recovery.
• Expedite radiologist/physician communication for stat readings.
• Rotate through waiting areas to gain knowledge of all modalities.

Skills

Excellent communication

Bilingual English/Spanish

Time management

Customer service

Adaptability under stress

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Electronic Health Systems (EHS)

Job description

Nicklaus Children’s Health System is seeking an Administrative Clerk for Radiology to greet patients and families, verify exam orders, and check them into the Radiology system. You will answer phones, coordinate with staff, and upload/digitize outside images for comparisons, printing CDs upon request.

The role emphasizes delivering an optimum patient and family experience, resolving issues promptly, and supporting radiology operations to maintain timely reads and patient flow.