Patient Experience Clerk II - Front Desk Radiology

Scrmc; Northern (KY); Hybrid; USD 27,000 - 37,000; Full time

Job summary

South Central Regional Medical Center is seeking a friendly, detail-oriented Patient Experience Specialist at Clerical Level II to join our SCH Radiology team. This role provides administrative support, manages patient flow, and ensures a welcoming front desk experience.

Responsibilities include greeting and checking in patients, answering phones, scheduling with EMR, verifying insurance, and maintaining patient confidentiality in a HIPAA compliant environment.

Qualifications

• Typing speed 30 wpm
• Ability to read, write and understand verbal and written instructions
• Basic computer skills

Responsibilities

• Greet and check in patients in a professional and courteous manner
• Answer multi-line phones and direct calls appropriately
• Schedule and confirm appointments using EMR; Verify insurance information and collect co-pays or balances

Job description

South Central Regional Medical Center is seeking a friendly, detail-oriented Patient Experience Specialist at Clerical Level II to join our SCH Radiology team. This role provides administrative support, manages patient flow, and ensures a welcoming front desk experience.

Responsibilities include greeting and checking in patients, answering phones, scheduling with EMR, verifying insurance, and maintaining patient confidentiality in a HIPAA compliant environment.