Radiology Front Desk: Patient Care Concierge

RadNet, Inc.; Lehigh Acres (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA with employer funding

Wellness dollars

401(k) match

Free imaging for family

Job summary

RadNet, Inc. is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and coordinate with back-office staff to ensure timely patient care in a fast-paced radiology setting.

The role requires a high school diploma, solid computer skills, and a focus on professional patient interactions, while maintaining patient privacy and safety protocols. Competitive hourly pay and benefits are offered.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication

Multitasking

Computer skills

Medical terminology

Education

High School Diploma or GED

Job description

RadNet, Inc. is seeking a Patient Service Representative to greet and register patients, verify insurance, collect co-pays, and coordinate with back-office staff to ensure timely patient care in a fast-paced radiology setting.

The role requires a high school diploma, solid computer skills, and a focus on professional patient interactions, while maintaining patient privacy and safety protocols. Competitive hourly pay and benefits are offered.