Radiology Scheduling Specialist – Outpatient Access

Midstate-Radiology-Associates-1; West Hartford (CT); Sur place; USD 28 000 - 35 000; Plein temps

Résumé du poste

Midstate Radiology Associates is seeking a Full Time, 1st Shift Outpatient Scheduling Agent in West Hartford, CT. The role focuses on maximizing schedule utilization across imaging modalities and ensuring accurate patient registration.

You will schedule patients, verify demographics and insurance, collect co-pays, and maintain proficiency across X-Ray, DEXA, Fluoroscopy, CAT Scan, Ultrasound, Mammography, and MRI exams. Excellent communication and reliability are essential.

Qualifications

• High school diploma or equivalent.
• Experience providing healthcare-related customer service and scheduling is preferred.
• Experience being accountable for call center metrics is preferred (answer time, average handle time, return to queue, etc.).

Responsabilités

• Proactively manage assigned office schedules across all imaging modalities by monitoring appointment availability in real time and filling open appointment slots to maximize schedule utilization and patient access.
• Schedule patients for all MRA service locations by making outbound calls to patients and referring offices in accordance with established protocols, workflows, procedures, and scripting.
• Obtain and enter appropriate system and diagnosis information when scheduling all radiology exams and maintain familiarity with exam preparedness.
• Maintain certified proficiency in scheduling for X-Ray, DEXA, Fluoroscopy, CAT Scan, Ultrasound, Mammography, and MRI exams.
• Maintain up-to-date training and reference materials and remain in a state of continuous learning and improvement.
• Meet or exceed individual performance criteria and strive to achieve desired call center metrics and established departmental goals.
• Greet patients, respond to incoming calls, and facilitate accurate, timely patient flow and appropriate call routing.
• Obtain, enter and verify all patient demographic and insurance data necessary to complete a patient registration.
• Explain financial requirements to patients/responsible parties and instruct them to payment procedure when required. Collect insurance co-pays as applicable.
• Obtain all necessary signatures and initiate required documents for scheduled procedures.
• Coordinate with internal departments, insurance carriers, and referring physician offices to obtain and verify patient demographic and insurance information.
• Perform insurance verification processes.
• Obtains and provides reports and images on CD to patients or physician’s offices.
• Assists in the Hereditary Cancer Risk Assessment program.
• Follow established organizational policies and procedures, including departmental cleanliness and disinfection standards.
• Deliver professional, compassionate customer service and demonstrate H3W behaviors.
• Performs other duties as assigned based on the changing needs of the organization.

Connaissances

Interpersonal skills

Analytical thinking

Communication

Problem solving

Multitasking

Attendance/punctuality

Formation

High school diploma or equivalent

Description du poste

Midstate Radiology Associates is seeking a Full Time, 1st Shift Outpatient Scheduling Agent in West Hartford, CT. The role focuses on maximizing schedule utilization across imaging modalities and ensuring accurate patient registration.

You will schedule patients, verify demographics and insurance, collect co-pays, and maintain proficiency across X-Ray, DEXA, Fluoroscopy, CAT Scan, Ultrasound, Mammography, and MRI exams. Excellent communication and reliability are essential.