Radiology Administrative Specialist – Day Shift

ummh; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus (possible)

Job summary

UMass Memorial Health is seeking an experienced Administrative Clerk to support ambulatory care operations. You will greet patients, verify demographics and insurance, collect co-pays, and obtain authorizations as needed, ensuring smooth patient flow.

In this role you will handle scheduling across multiple providers, liaise with insurers, assist with financial counseling, and maintain accurate documentation while upholding confidentiality and high-quality patient care.

Qualifications

• Experience handling patient appointments and scheduling workflows.
• Knowledge of insurance verification and pre-authorization processes.
• Proficient in collecting co-pays and processing payments accurately.
• Strong communication with patients, clinicians and insurers.

Responsibilities

• Greets visitors and patients for scheduled and urgent appointments.
• Verifies patient demographic and insurance information.
• Collects co-payments from patients upon arrival.
• Obtains signatures for treatment authorization and billing details.
• Assists with financial counseling, interpreter services, and referrals as needed.
• Receives and directs phone calls and routes messages.
• Schedules urgent care appointments and coordinates multiple providers.
• Collaborates with insurers to obtain prior-authorizations.
• Reviews billing discrepancies and maintains accurate records.

Skills

Insurance verification

Appointment scheduling

Billing & co-pay collection

Patient communication

Job description

UMass Memorial Health is seeking an experienced Administrative Clerk to support ambulatory care operations. You will greet patients, verify demographics and insurance, collect co-pays, and obtain authorizations as needed, ensuring smooth patient flow.

In this role you will handle scheduling across multiple providers, liaise with insurers, assist with financial counseling, and maintain accurate documentation while upholding confidentiality and high-quality patient care.