Radiology Access Lead - Part-Time

104 United Memorial Medical Center; United States; On-site; USD 25,000 - 29,000; Part time

Job summary

Rochester Regional Health is seeking a Senior Access Associate at the UMMC North Street Campus in Batavia, NY. The role focuses on guiding a team to uphold high-quality customer care, with responsibilities spanning leadership, patient scheduling, registration verification and billing support.

The part-time position requires strong communication, a year of customer service experience, and basic computer skills, working in a primarily office-based, on-site setting.

Qualifications

• One year of related work experience in customer service setting required.
• Ability to lead and take direction.
• Basic computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues.
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information.
• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable.
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Skills

Customer service

Leadership

Communication

Basic computer skills

Job description

Rochester Regional Health is seeking a Senior Access Associate at the UMMC North Street Campus in Batavia, NY. The role focuses on guiding a team to uphold high-quality customer care, with responsibilities spanning leadership, patient scheduling, registration verification and billing support.

The part-time position requires strong communication, a year of customer service experience, and basic computer skills, working in a primarily office-based, on-site setting.