Senior Access & Registration Lead — Part-Time

United Memorial Medical Center; City of Batavia (NY); On-site; USD 25,000 - 29,000; Part time

Job summary

Rochester Regional Health in Batavia, NY invites applications for a part-time Senior Access Associate in Radiology. The role leads a team, handles patient reception, registrations, and billing tasks, and ensures accurate information flow for scheduling and insurance verification.

Responsibilities include supervising access staff, handling calls, greeting patients, scheduling, and maintaining high customer service standards in a fast-paced environment.

Qualifications

• One year of related work experience in customer service setting.
• Ability to lead and take direction.
• Basic computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Leadership: Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees.
• Customer Service: Manage incoming calls, greet patients, provide directions and schedule appointments.
• Registration & Verification: Complete patient registrations and verify insurance eligibility.
• Billing & Payments: Collect co-payments/deductibles and provide cost estimates when applicable.

Skills

Leadership

Customer service

Communication

Basic computer skills

Team guidance

Time management

Job description

Rochester Regional Health in Batavia, NY invites applications for a part-time Senior Access Associate in Radiology. The role leads a team, handles patient reception, registrations, and billing tasks, and ensures accurate information flow for scheduling and insurance verification.

Responsibilities include supervising access staff, handling calls, greeting patients, scheduling, and maintaining high customer service standards in a fast-paced environment.