Patient Access Lead — Part Time (3–7pm)

Rochester Regional Health; City of Rochester (NY); On-site; USD 24,796 - 28,929; Part time

Job summary

Rochester Regional Health is seeking a Senior Access Associate to lead a team and ensure top‑notch customer care. This part‑time role (20 hours weekly) is based at UMMC – North Street Campus in Batavia, NY, with a schedule of Monday–Friday, 3 pm–7 pm.

You will oversee daily operations, greet patients, verify insurance, collect payments, and schedule appointments while maintaining RRH standards and providing excellent service.

Qualifications

• One year of related work experience in a customer service setting.
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

Responsibilities

• Leadership: Provide knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in resolving complex issues
• Customer Service: Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Registration & Verification: Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre‑certifications/authorizations when applicable
• Billing & Payments: Collect and process co‑payments, deductibles and other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Skills

Customer service

Communication

Leadership

Computer skills

Job description

Rochester Regional Health is seeking a Senior Access Associate to lead a team and ensure top‑notch customer care. This part‑time role (20 hours weekly) is based at UMMC – North Street Campus in Batavia, NY, with a schedule of Monday–Friday, 3 pm–7 pm.

You will oversee daily operations, greet patients, verify insurance, collect payments, and schedule appointments while maintaining RRH standards and providing excellent service.