Senior Access Lead - Patient Scheduling & Registration

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health is seeking a Senior Access Associate to lead a team within the Vascular Parnall department at 1445 Portland Ave, Rochester, NY 14621. This full-time role involves directing daily operations, guiding staff, and ensuring high-quality customer care for patients.

Schedule is Monday–Friday, 8:00 AM–4:30 PM, with on-site responsibilities. The position requires strong customer service, communication skills, and basic computer proficiency, with a focus on accurate registration,

Qualifications

• Three (3) years of related work experience in a healthcare or customer service setting preferred.
• Ability to lead and take direction.
• Basic computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Skills

Healthcare experience

Customer service

Leadership

Basic computer skills

Communication skills

Job description

Rochester Regional Health is seeking a Senior Access Associate to lead a team within the Vascular Parnall department at 1445 Portland Ave, Rochester, NY 14621. This full-time role involves directing daily operations, guiding staff, and ensuring high-quality customer care for patients.

Schedule is Monday–Friday, 8:00 AM–4:30 PM, with on-site responsibilities. The position requires strong customer service, communication skills, and basic computer proficiency, with a focus on accurate registration,