Access Associate- Senior.

United Memorial Medical Center; City of Batavia (NY); On-site; USD 25,000 - 29,000; Part time

Job summary

Rochester Regional Health in Batavia, NY invites applications for a part-time Senior Access Associate in Radiology. The role leads a team, handles patient reception, registrations, and billing tasks, and ensures accurate information flow for scheduling and insurance verification.

Responsibilities include supervising access staff, handling calls, greeting patients, scheduling, and maintaining high customer service standards in a fast-paced environment.

Qualifications

• One year of related work experience in customer service setting.
• Ability to lead and take direction.
• Basic computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Leadership: Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees.
• Customer Service: Manage incoming calls, greet patients, provide directions and schedule appointments.
• Registration & Verification: Complete patient registrations and verify insurance eligibility.
• Billing & Payments: Collect co-payments/deductibles and provide cost estimates when applicable.

Skills

Leadership

Customer service

Communication

Basic computer skills

Team guidance

Time management

Job description

As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.STATUS: Part time (20 hrs.)LOCATION: UMMC - North Street Campus - 127 North StreetBatavia, NY 14020DEPARTMENT: RadiologySCHEDULE: Monday - Friday 3 pm - 7 pmATTRIBUTESOne year of related work experience in customer service setting requiredAbility to lead and take directionBasic computer skillsExcellent customer service and communication skillsRESPONSIBILITIESLeadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issuesCustomer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary informationRegistration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicableBilling & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracyEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$18.00 - $21.00CITY:BataviaPOSTAL CODE:14020The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.