Radiation Oncology Front Desk Coordinator

UPMC; Pittsburgh (Allegheny County); On-site; USD 25,000 - 33,000; Full time

Job summary

UPMC Hillman Cancer Center is seeking an Administrative Assistant, Intermediate to join Radiation Oncology. You will be the welcoming face, help patients navigate appointments, and coordinate information to keep daily operations running smoothly.

Key duties include answering calls, scheduling and checking in patients, processing paperwork, EMR document management, and maintaining HIPAA-compliant confidentiality with a team dedicated to patient-centered care.

Qualifications

• Previous medical office, scheduling, administrative or healthcare support experience preferred.
• Strong communication and customer service skills are required.
• Ability to manage multiple priorities with attention to detail.
• Experience with electronic medical records or healthcare systems is a plus.
• Positive, team-oriented attitude and commitment to patient-centered care.

Responsibilities

• Answer incoming telephone calls and assist patients, providers, and staff professionally.
• Schedule, reschedule, and cancel patient appointments as needed.
• Check patients in and out of appointments and ensure information is complete.
• Distribute incoming faxes to the appropriate staff or department promptly.
• Scan and upload patient documents into the EMR system.
• Process and maintain patient paperwork, referrals, and medical records.
• Provide patients with follow-up instructions and scheduling information.
• Respond to routine inquiries and direct calls to the appropriate team members.
• Maintain accurate patient information and appointment records.
• Assist with front desk operations and general administrative tasks.
• Ensure confidentiality of patient information and HIPAA compliance.
• Complete Insurance Verification and fill out required paperwork
• Provide excellent customer service to patients, families, providers, and colleagues.

Job description

UPMC Hillman Cancer Center is seeking an Administrative Assistant, Intermediate to join Radiation Oncology. You will be the welcoming face, help patients navigate appointments, and coordinate information to keep daily operations running smoothly.

Key duties include answering calls, scheduling and checking in patients, processing paperwork, EMR document management, and maintaining HIPAA-compliant confidentiality with a team dedicated to patient-centered care.