Office Assistant | Oncology

UPMC; Pittsburgh, Northern (Allegheny County, KY); On-site; USD 35,000 - 42,000; Full time

Job summary

UPMC Hillman Cancer Center is seeking an Office Assistant to support our medical oncology practice at St. Clair Hospital.

The role focuses on answering phones, scheduling appointments, and assisting patients with check-in/check-out in a compassionate, patient-centered environment. The ideal candidate has experience in outpatient medical offices, handles high call volumes, and is comfortable with medical terminology and electronic medical records.

Qualifications

• Answer phones and manage patient appointments.
• Familiarity with electronic medical records and medical terminology.
• Maintain confidentiality and professional patient interactions.

Responsibilities

• Verify information in medical records and scheduling system.
• Schedule, coordinate, and reschedule patient appointments.
• Greet and register patients; provide instructions.
• Maintain waiting area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer calls; relay messages to staff.
• Update physician schedules and confirm appointments.
• Complete encounter forms and referrals; assist billing.
• Explain appointment details and testing to patients.
• Maintain confidentiality of medical records and data.
• Use scheduling module for charges and payments.

Skills

Phone etiquette

Appointment scheduling

Medical terminology

EMR systems

Tools

EMR software

Scheduling software

Job description

Make a Meaningful Impact at UPMC Hillman Cancer Center

UPMC Hillman Cancer Center is seeking an Office Assistant to support our medical oncology practice at St. Clair Hospital.

As part of the UPMC Hillman Cancer Center culture, we are a patient‑focused, highly collaborative team that always puts patients first. We’re looking for individuals who are passionate about working in an environment where compassion, teamwork, and patient care truly matter.

Why Choose Us?

• Purpose-Driven Work: Play a vital role in answering phones and managing patient appointments, ensuring timely and compassionate care.
• Work-Life Balance: Enjoy a Monday–Friday daylight schedule—no evenings, weekends, or holidays.
• Patient-Centric Approach:Assist patients both in person and over the phone, providing essential information and collaborating with various departments.
• Ideal Candidate:If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!
• Make an Impact:Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of.

Responsibilities:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.