Medical Assistant / Patient Service Coordinator (Oncology)

UPMC; Moon Township (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC Hillman Cancer Center in Moon Township, PA is hiring a Medical Assistant / Patient Service Coordinator to support our oncology office in a patient‑centered environment. This full‑time role blends clinical assistance with front‑office coordination, ensuring smooth patient flow and high‑quality care.

The position offers a daytime schedule (Mon–Fri, 8:00 am–4:30 pm) with no evenings, weekends, or holidays.

Qualifications

• Front‑office experience, such as answering phones, scheduling appointments, and managing patient flow.
• Compassionate communication with patients and families.
• Ability to multitask in a fast‑paced setting and work both independently and on a team.
• Empathy, professionalism, and a strong commitment to exceptional patient care.

Responsibilities

• Check schedules and organize patient flow; accompany patients to exam/procedure rooms.
• Take vitals and perform screenings per provider guidelines; relay instructions to patients/families.
• Prepare patient rooms, set up instruments; maintain infection control between visits.
• Handle front‑office tasks: phones, scheduling, records, insurance verification.
• Ensure compliance with OSHA, CLIA, PA Dept. of Health and HIPAA.
• Manage patient charts and forms; obtain/send lab/x‑ray reports and notes.

Skills

Vital signs

Patient triage

Front‑office duties

Compassionate communication

Multitasking in fast-paced setting

Team collaboration

Tools

HIPAA compliance

Infection control

Job description

Are you passionate about patient care and seeking a rewarding career with growth opportunities? Look no further! UPMC Hillman Cancer Center is currently hiring a full-time Medical Assistant / Patient Service Coordinator to support our medical oncology office in Moon Township, PA. Here are the details:

• Position: Medical Assistant / Patient Service Coordinator



• Work Schedule: Monday through Friday, daylight hours, 8:00 am - 4:30 pm - No evenings, weekends, or holidays are required!

The Medical Assistant / Patient Service Coordinator supports physicians by assisting with patient care and completing clerical, environmental, and organizational tasks to ensure a positive patient experience. Daily responsibilities include taking vital signs, triaging patients, stocking supplies, and cleaning exam rooms. The ideal candidate also brings front‑office experience, such as answering phones, scheduling appointments, and helping manage patient flow. We’re seeking someone who communicates compassionately with patients and families, can multitask in a fast‑paced setting, works well both independently and as part of a team, and brings empathy, professionalism, and a strong commitment to exceptional patient care.

We don't just take care of patients — we take care of our team, too. Check out our blog,highlighting some of the benefits you'll receive as a UPMC employee!

Responsibilities:

• Check schedules and organize patient flow. Accompany patients to the exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exams, etc. Collect patient information/history; take vitals, perform screenings per provider guidelines. Relay instructions to patients/families.


• Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.


• Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to the scheduled maintenance program and keep appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.


• Comply with the requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.


• Answering calls and providing pertinent information including patient education as directed.


• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and manage charts to ensure information is completed and filed appropriately. Other front office responsibilities, as required.