Administrative Assistant, Intermediate | Radiation Oncology Front Office

UPMC; Pittsburgh (Allegheny County); On-site; USD 25,000 - 33,000; Full time

Job summary

UPMC Hillman Cancer Center is seeking an Administrative Assistant, Intermediate to join Radiation Oncology. You will be the welcoming face, help patients navigate appointments, and coordinate information to keep daily operations running smoothly.

Key duties include answering calls, scheduling and checking in patients, processing paperwork, EMR document management, and maintaining HIPAA-compliant confidentiality with a team dedicated to patient-centered care.

Qualifications

• Previous medical office, scheduling, administrative or healthcare support experience preferred.
• Strong communication and customer service skills are required.
• Ability to manage multiple priorities with attention to detail.
• Experience with electronic medical records or healthcare systems is a plus.
• Positive, team-oriented attitude and commitment to patient-centered care.

Responsibilities

• Answer incoming telephone calls and assist patients, providers, and staff professionally.
• Schedule, reschedule, and cancel patient appointments as needed.
• Check patients in and out of appointments and ensure information is complete.
• Distribute incoming faxes to the appropriate staff or department promptly.
• Scan and upload patient documents into the EMR system.
• Process and maintain patient paperwork, referrals, and medical records.
• Provide patients with follow-up instructions and scheduling information.
• Respond to routine inquiries and direct calls to the appropriate team members.
• Maintain accurate patient information and appointment records.
• Assist with front desk operations and general administrative tasks.
• Ensure confidentiality of patient information and HIPAA compliance.
• Complete Insurance Verification and fill out required paperwork
• Provide excellent customer service to patients, families, providers, and colleagues.

Job description

Administrative Assistant, Intermediate

Radiation Oncology | UPMC Hillman Cancer Center

Schedule: Monday through Friday, 6:30 AM to 3:00 PM

Are you an organized, compassionate professional who enjoys helping others and thrives in a fast-paced healthcare environment? Join the Radiation Oncology team at UPMC Hillman Cancer Center and play a vital role in supporting patients throughout their cancer care journey.

As an Administrative Assistant, Intermediate, you will be the welcoming face and voice of our department, helping patients navigate appointments, coordinating important information, and ensuring daily operations run smoothly. This is a rewarding opportunity to make a meaningful impact while working alongside a dedicated team committed to exceptional patient care.

What We're Looking For

• Previous medical office, scheduling, administrative, or healthcare support experience preferred.
• Strong communication and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience working with electronic medical records or healthcare systems is a plus.
• A positive, team-oriented attitude and commitment to patient-centered care.

Why Join UPMC?

At UPMC, you'll be part of a nationally recognized healthcare organization that values collaboration, growth, and innovation. Our team members make a difference every day by supporting patients and one another in a culture built on respect, compassion, and excellence.

Responsibilities

• Answer incoming telephone calls and assist patients, providers, and staff in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments as needed.
• Check patients in and out of appointments and ensure all required information is complete.
• Distribute incoming faxes to the appropriate staff or department in a timely manner.
• Scan and upload patient documents into the electronic medical record (EMR) system.
• Process and maintain patient paperwork, referrals, and medical records.
• Provide patients with follow-up instructions and scheduling information.
• Respond to routine inquiries and direct calls to the appropriate team members.
• Maintain accurate patient information and appointment records.
• Assist with front desk operations and general administrative tasks.
• Ensure confidentiality of patient information and compliance with HIPAA regulations.
• Complete Insurance Verification and fill out required paperwork
• Provide excellent customer service to patients, families, providers, and colleagues.