R&E QA Analyst: Returns & Exceptions

Bank of America Corporation; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking a QA-focused Analyst for Returns & Exceptions. The role emphasizes independent review of casework, adherence to procedures, and identification of control gaps.

You will operate within a dedicated Returns & Exceptions team and contribute to process improvements. Responsibilities include supporting procedures, analytics, and reporting, with a schedule Monday–Friday 8:00am–5:00pm, 40 hours per week.

Qualifications

• 2+ years of experience in Check Operations or related financial operations environment preferred.
• Strong end-to-end check processing knowledge and exception handling.
• Experience with Check Operations applications, reports, procedures and supporting systems.

Responsibilities

• Coordinate implementation for products, services, and operational solutions.
• Support design, documentation, implementation, and monitoring of new products and services.
• Provide guidance on procedural, technical, and operational changes.
• Expand business product knowledge within operations.
• Build relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.

Skills

Attention to Detail

Customer Focus

Monitoring

Testing

Data Analysis

Research

Adaptability

Reporting

Job description

Bank of America is seeking a QA-focused Analyst for Returns & Exceptions. The role emphasizes independent review of casework, adherence to procedures, and identification of control gaps.

You will operate within a dedicated Returns & Exceptions team and contribute to process improvements. Responsibilities include supporting procedures, analytics, and reporting, with a schedule Monday–Friday 8:00am–5:00pm, 40 hours per week.