Quality Assurance Analyst - Returns & Exceptions

Bank of America Corporation; College Park (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking a Quality Assurance Analyst for Returns & Exceptions (R&E) to independently review casework for adherence to procedures and standards. Strong knowledge of check operations and QA/testing is required.

The role focuses on identifying errors, control gaps, and opportunities for process improvement in R&E workflows, with on-site requirements and a 40-hour work week.

Qualifications

• 2+ years in Check Operations, check processing, or related financial operations preferred.
• Strong knowledge of end-to-end check processing, workflows, exception handling, and processing.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions.
• Supports design, documentation, implementation, and monitoring of new products and services.
• Provides guidance regarding procedural, technical, and operational changes.
• Expands product knowledge within the operations environment.
• Builds network by developing relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Skills

Check Operations

Check Processing

QA & Testing

Research & Analysis

Procedures & Standards

Operational Judgment

Data Interpretation

Attention to Detail

Monitoring & Testing

Reporting

Policy & Procedures

Team & Stakeholder Collaboration

Job description

Bank of America is seeking a Quality Assurance Analyst for Returns & Exceptions (R&E) to independently review casework for adherence to procedures and standards. Strong knowledge of check operations and QA/testing is required.

The role focuses on identifying errors, control gaps, and opportunities for process improvement in R&E workflows, with on-site requirements and a 40-hour work week.