Quality Assurance Analyst Returns & Exceptions

Bank of America Corporation; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America Corporation is seeking a Quality Assurance analyst focused on Returns & Exceptions (R&E) to independently review completed casework for adherence to procedures and standards. The role emphasizes objective evaluations of checks and supporting documentation, with strong data analysis to identify errors and process improvements.

Candidates should have 2+ years in Check Operations or related financial services, knowledge of end-to-end check processing, and experience in QA/testing.

Qualifications

• 2+ years in Check Operations or related financial operations.
• Strong knowledge of end-to-end check processing and exception handling.
• Experience with research, data analysis, and documentation.
• Ability to interpret procedures and apply standards.

Responsibilities

• Coordinate implementation for products, services, and solutions.
• Support design, documentation, and monitoring of new products.
• Provide guidance on procedural and technical changes.
• Analyze data to identify issues and trends.
• Build relationships with partners and teammates.

Skills

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Busines

Job description

Bank of America Corporation is seeking a Quality Assurance analyst focused on Returns & Exceptions (R&E) to independently review completed casework for adherence to procedures and standards. The role emphasizes objective evaluations of checks and supporting documentation, with strong data analysis to identify errors and process improvements.

Candidates should have 2+ years in Check Operations or related financial services, knowledge of end-to-end check processing, and experience in QA/testing.