Returns & Exceptions QA Analyst — Process & Data

NBMBAA; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Quality Assurance Analyst for Returns & Exceptions to conduct objective reviews of casework and validate adherence to procedures and standards. The role focuses on research, analysis, and reporting within an operational environment.

The analyst will work independently from day-to-day production activities, applying deep knowledge of QA testing and R&E processes to identify errors, control gaps, and opportunities for improvement.

Qualifications

• 2+ years of experience in Check Operations, check processing, or a related financial operations environment.

Responsibilities

• Coordinate implementation for products, services, and operational solutions.
• Support design, documentation, implementation, and monitoring of new products and services.
• Provide guidance on procedural, technical, and operational changes.
• Expand knowledge of business products within operations.
• Build relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate processes.

Skills

Attention to Detail

Analytical Thinking

Data Analysis

Reporting

Problem Solving

Job description

Bank of America is seeking a Quality Assurance Analyst for Returns & Exceptions to conduct objective reviews of casework and validate adherence to procedures and standards. The role focuses on research, analysis, and reporting within an operational environment.

The analyst will work independently from day-to-day production activities, applying deep knowledge of QA testing and R&E processes to identify errors, control gaps, and opportunities for improvement.