QA & Operations Analyst, Banking & R&A

Bank of America Corporation; College Park (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America Corporation is seeking a Quality Assurance Analyst focused on Research & Adjustments (R&A) to independently review casework and ensure adherence to procedures and standards. The role emphasizes objective reviews of completed work, error identification, and process improvement opportunities within an in-office, collaborative environment.

The successful candidate will bring experience in quality reviews and data-driven validation, with strong written and verbal communication

Qualifications

• 2+ years of experience in Check Operations, check processing, Research & Adjustments, or a related financial operations environment.
• Experience with end-to-end check processing and Research & Adjustments processes including transaction processing, exception handling, research, adjustments, and resolution.
• Experience using Check Operations applications, reports, procedures, and supporting systems to research, process, validate, or resolve check transactions.
• Experience conducting quality reviews, transaction testing, validation, monitoring, or similar activities to assess accuracy and adherence to requirements.
• Ability to interpret detailed procedures, business requirements, testing criteria, and processing standards.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions
• Supports design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Skills

Attention to Detail

Written Communications

Data Management

Process Analysis

Critical Thinking

Reporting

Job description

Bank of America Corporation is seeking a Quality Assurance Analyst focused on Research & Adjustments (R&A) to independently review casework and ensure adherence to procedures and standards. The role emphasizes objective reviews of completed work, error identification, and process improvement opportunities within an in-office, collaborative environment.

The successful candidate will bring experience in quality reviews and data-driven validation, with strong written and verbal communication