Quality Assurance Analyst, Returns & Exceptions (R&E)

Bank of America Corporation; College Park (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America Corporation is seeking a QA Analyst focused on Returns & Exceptions to independently review completed casework for adherence to procedures and standards. The role emphasizes identifying errors, control gaps, and opportunities for process improvement within R&E.

The analyst will work 40 hours weekly, primarily on-site, coordinating with teams to ensure accurate research and resolution of check-related issues and operational changes.

Qualifications

• Experience in Check Operations roles or similar financial operations environments preferred.
• Strong knowledge of end-to-end check processing, workflows, and exception handling.
• Experience with Check Operations applications, reports or supporting systems for researching and validating checks.
• Quality Assurance and testing experience or related validation/monitoring activities.
• Ability to research transactions, analyze data and supporting documentation, identify discrepancies, and determine resolution.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions.
• Supports design, documentation, implementation, and monitoring of new products and services.
• Provides guidance on procedural, technical, and operational changes.
• Expands business product knowledge within operations environment.
• Builds relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Skills

Attention to Detail

Customer Focus

Monitoring & Testing

Process Performance

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies & Procedures

Process Design

Process Effectiveness

Strategic Thinking

Job description

Bank of America Corporation is seeking a QA Analyst focused on Returns & Exceptions to independently review completed casework for adherence to procedures and standards. The role emphasizes identifying errors, control gaps, and opportunities for process improvement within R&E.

The analyst will work 40 hours weekly, primarily on-site, coordinating with teams to ensure accurate research and resolution of check-related issues and operational changes.