R&D Lab Desktop Support Specialist

Buchanan Technologies; Lake Forest (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Buchanan Technologies in Lake Forest, CA is seeking an experienced R&D Lab Support Technician to provide end-user and technical support for desktops, laboratory computers, and specialized hardware within a research and development environment.

You will troubleshoot hardware and software, manage backups, security patches, Active Directory groups, and coordination with vendors, while documenting procedures and ensuring smooth operation of lab systems.

Qualifications

• Three years of desktop or end-user support experience.
• Experience imaging and configuring Windows desktops.
• Experience installing and troubleshooting software and hardware.
• Working knowledge of Active Directory and user access.
• Experience supporting backups, disaster recovery, and patching.
• Strong documentation and customer-service skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Image, build, and configure desktops and laptops using the approved corporate image.
• Install software and configure user profiles and admin access.
• Install, configure, and support laboratory, engineering, and scientific applications.
• Diagnose and resolve hardware, software, printing, and workstation issues.
• Troubleshoot specialized scientific applications and laboratory equipment.
• Coordinate workstation relocations and equipment moves.
• Work with vendors to resolve issues and schedule warranty repairs.
• Create and maintain documentation for hardware builds and software installations.
• Update security and access logs for laboratory computers.
• Manage and troubleshoot computer backups.
• Maintain hardware inventory and document incoming/outgoing equipment.
• Create administrative accounts and passwords when authorized.
• Create Active Directory groups through Saviynt requests.
• Test network drops and coordinate requests for cabling.
• Manage and troubleshoot Acronis disaster recovery solutions.
• Remediate security vulnerabilities and patches in lab computers.
• Manage local admin access following approval processes.
• Support requests received through tickets, email, or the Global Service Desk.

Skills

Desktop support

Windows imaging

Software/hardware troubleshooting

Active Directory

Backups & DR

Security patching

Documentation

Customer service

Vendor coordination

Tools

Saviynt

Acronis

Job description

Buchanan Technologies in Lake Forest, CA is seeking an experienced R&D Lab Support Technician to provide end-user and technical support for desktops, laboratory computers, and specialized hardware within a research and development environment.

You will troubleshoot hardware and software, manage backups, security patches, Active Directory groups, and coordination with vendors, while documenting procedures and ensuring smooth operation of lab systems.