Desktop Support Technician-R & D Lab Environment

Buchanan Technologies; Lake Forest (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Buchanan Technologies in Lake Forest, CA is seeking an experienced R&D Lab Support Technician to provide end-user and technical support for desktops, laboratory computers, and specialized hardware within a research and development environment.

You will troubleshoot hardware and software, manage backups, security patches, Active Directory groups, and coordination with vendors, while documenting procedures and ensuring smooth operation of lab systems.

Qualifications

• Three years of desktop or end-user support experience.
• Experience imaging and configuring Windows desktops.
• Experience installing and troubleshooting software and hardware.
• Working knowledge of Active Directory and user access.
• Experience supporting backups, disaster recovery, and patching.
• Strong documentation and customer-service skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Image, build, and configure desktops and laptops using the approved corporate image.
• Install software and configure user profiles and admin access.
• Install, configure, and support laboratory, engineering, and scientific applications.
• Diagnose and resolve hardware, software, printing, and workstation issues.
• Troubleshoot specialized scientific applications and laboratory equipment.
• Coordinate workstation relocations and equipment moves.
• Work with vendors to resolve issues and schedule warranty repairs.
• Create and maintain documentation for hardware builds and software installations.
• Update security and access logs for laboratory computers.
• Manage and troubleshoot computer backups.
• Maintain hardware inventory and document incoming/outgoing equipment.
• Create administrative accounts and passwords when authorized.
• Create Active Directory groups through Saviynt requests.
• Test network drops and coordinate requests for cabling.
• Manage and troubleshoot Acronis disaster recovery solutions.
• Remediate security vulnerabilities and patches in lab computers.
• Manage local admin access following approval processes.
• Support requests received through tickets, email, or the Global Service Desk.

Skills

Desktop support

Windows imaging

Software/hardware troubleshooting

Active Directory

Backups & DR

Security patching

Documentation

Customer service

Vendor coordination

Tools

Saviynt

Acronis

Job description

Location: Lake Forest, California (On-Site).

Position Overview

We are seeking an experienced R&D Lab Support Technician to provide end-user and technical support for desktops, laptops, laboratory computers, scientific applications, and specialized hardware within a research and development environment.

This role supports unique laboratory and engineering systems that require hands-on troubleshooting, documentation, security management, backup administration, and coordination with software and hardware vendors.

Key Responsibilities

• Image, build, and configure desktops and laptops using the approved corporate image.
• Install required software and configure local user profiles and administrative access.
• Install, configure, and support laboratory, engineering, and scientific applications.
• Diagnose and resolve hardware, software, printing, and workstation issues.
• Troubleshoot specialized scientific applications and laboratory equipment.
• Coordinate workstation relocations and equipment moves.
• Work with hardware and software vendors to resolve complex issues and schedule warranty repairs.
• Create and maintain documentation for hardware builds, software installations, and support procedures.
• Update security and access logs for limited-access laboratory computers.
• Manage and troubleshoot computer backups and Windows data backups.
• Maintain hardware inventory and document incoming and outgoing equipment.
• Create one-time administrative accounts and passwords when authorized.
• Create Active Directory groups through Saviynt requests.
• Test network drops and coordinate requests for new cabling.
• Manage and troubleshoot Acronis disaster recovery solutions for laboratory systems.
• Remediate security vulnerabilities and patch laboratory computers.
• Manage local administrative access following established approval processes.
• Support requests received through tickets, email, verbal instructions, and the Global Service Desk.

Required Qualifications

• Minimum of three years of desktop, laboratory, or end-user support experience.
• Experience imaging and configuring Windows desktops and laptops.
• Experience installing and troubleshooting software and hardware.
• Working knowledge of Active Directory, user access, and administrative permissions.
• Experience supporting backups, disaster recovery, and security patching.
• Ability to troubleshoot unique or nonrecurring technical issues.
• Strong documentation, communication, and customer-service skills.
• Ability to work independently and collaborate with users, vendors, and technical teams.

Preferred Qualifications

• Experience supporting research and development, laboratory, engineering, or scientific environments.
• Experience with Saviynt, Acronis, or similar identity and disaster recovery tools.
• Experience supporting specialized scientific applications and laboratory hardware.
• Familiarity with network-drop testing and cabling coordination.

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Follow Us: LinkedIn: https://www.linkedin.com/company/buchanan-technologies/ Website: www.buchanan.com

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.