Information Technology Specialist

Insight Global; Houston (TX); On-site; USD 50,000 - 64,000; Full time

Job summary

Insight Global in Houston, TX seeks a detail-oriented IT Lab Technician to support hardware testing, imaging, deployment, and troubleshooting in a fast-paced lab environment. You will configure systems, execute test plans, investigate failures, and assist with hardware/software validation across Windows platforms.

You will perform PC hardware diagnostics, utilize PowerShell for automation, and contribute to BIOS updates, firmware validation, and test-system deployment.

Qualifications

• Detail-oriented IT professional capable of hardware testing, imaging, deployment, and troubleshooting across Windows platforms.
• Proficient in configuring systems, executing test plans, and investigating failures in a lab setting.
• Experience with BIOS updates, firmware validation, and cross-platform hardware troubleshooting.

Responsibilities

• Perform PC hardware diagnostics, troubleshooting, and root cause analysis on desktops, laptops, and related equipment.
• Execute and automate testing activities using PowerShell scripting for system configuration, log collection, deployment, and test execution.
• Support BIOS updates, firmware validation, and troubleshooting across various hardware platforms.
• Build, image, deploy, and maintain test systems using industry-standard imaging and deployment tools.
• Conduct failure analysis, reproduce reported issues, and document findings for engineering teams.
• Develop and maintain lab documentation, including SOPs, diagrams, whitepapers, and instructional guides.
• Collaborate with engineering and technical teams to ensure accurate execution of test plans and validation processes.

Skills

PowerShell scripting

Hardware diagnostics

Troubleshooting

Windows systems

Tools

Imaging tools

Deployment tools

Job description

We are seeking a detail-oriented IT Lab Technician to support hardware testing, imaging, deployment, and troubleshooting activities within a fast-paced lab environment. This role will be responsible for configuring systems, executing test plans, investigating failures, maintaining lab documentation, and supporting hardware and software validation efforts across Windows-based platforms.

Key Responsibilities

• Perform PC hardware diagnostics, troubleshooting, and root cause analysis on desktops, laptops, and related equipment.
• Execute and automate testing activities using PowerShell scripting for system configuration, log collection, deployment, and test execution.
• Support BIOS updates, firmware validation, and troubleshooting efforts across various hardware platforms.
• Build, image, deploy, and maintain test systems using industry-standard imaging and deployment tools.
• Conduct failure analysis, reproduce reported issues, and document findings for engineering teams.
• Assist with system setup, configuration, and maintenance within a lab environment.
• Develop and maintain technical documentation, including Standard Operating Procedures (SOPs), architectural diagrams, whitepapers, and instructional guides.
• Support Windows operating system testing, validation, and feature-level troubleshooting.
• Collaborate with engineering and technical teams to ensure accurate execution of test plans and validation processes.