Part Time Desktop Technician

Buchanan Technologies, Inc.; Auburn Hills (MI); On-site; USD 27,552 - 41,328; Part time

Job summary

Buchanan Technologies, Inc. is looking for a part-time Desktop Technician in Auburn Hills, Michigan. The role requires providing desktop support, troubleshooting PC hardware and software, and developing training programs. Candidates should possess a high school diploma, preferably a BS or BA in a relevant field, and have at least 3 years of personal computer experience. Strong communication skills are essential. Hours are Monday to Wednesday, and Fridays, with occasional Thursdays required.

Qualifications

• 3 years of personal computer experience required.
• 2 years of experience in a training environment is preferred.

Responsibilities

• Provide desktop support to end-users.
• Install, diagnose, repair hardware and software.
• Coordinate the purchase and implementation of office automation equipment.

Skills

Strong written and verbal communication skills

PC hardware and software troubleshooting

Training program development

Education

High school diploma or equivalent

BS or BA in computer science, business administration, or related field

Job description

Please note, This is a part-time position. Availability Monday to Wednesday, 8:00am to 3:00pm, Friday (8:00am to 1:00pm), Potential 1-2 Thursdays per month.

Position Purpose

The Desktop Technician's role is to provide a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

The Desktop Technician is responsible for the overall coordination, control, and maintenance of Personal Computers within the enterprise toensurecompatibility and integration with enterprise strategies.

Problems and Challenges

Office automation is an emerging technology that is evolving dynamically and requires constant review and evaluation toensurethat planning and budgeting activities position the enterprise to take full advantage of applicable advancements. The specialist is challenged to establish a level of credibility within the office automation function that will entice clients to consult with that function as opposed to individual evaluation. This willensurecompatibility with enterprise strategies and maximize returns on investments.

Essential Position Functions

Principal Accountabilities

Identifies and initiates resolutions to client problems and concerns associated with office automation equipment,hardware,and software to the client’s satisfaction.

Plans and coordinates the purchase,installation,and implementation of office automation hardware and software according to department standards and procedures.

Analyzes training needs of office automationclients

Developsclassroom curriculum andprovidesquality individual and group training programs designed toensuremaximum utilization of equipment.

Maintains spam filters.

Maintains anti-virus software updates.

Monitors compliance of users with the enterprise’s security policies.

Maintains software and hardware registration and inventory to provide upgrades as necessary andensureappropriate security levels are maintained.

Upholds the enterprise policy guidelines as well as recommend new and improved guidelines toensurecompatibility and better service enterprise users of personal computers.

Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions.

Installs and configures desktop computer hardware,software,and peripherals using standard procedures.

Creates and maintains a variety of computer images for Windows and Mac OS systems.

Provides second-level support for reported problems with desktop computers, laptops, peripherals, mobile devices, and supported software applications including investigating and troubleshooting issues for quick problem resolution.

Provides end-user support for desktop users including consultations and training.

Works with vendors to troubleshoot and resolve issues.

Evaluates new product versions and recommends upgrade schedules.

Assists in the evaluation of hardware, software, and peripherals for new projects and replacements as necessary.

Responds to technical emergencies outside of normal working hours as needed.

Maintains written operational, configuration, or other procedures includingend-userdocumentation.

Prepares weekly status reports quantitatively reporting results of office automation activities.

Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.

Fulfills department requirements in terms of providing work coverage and administrative notification during periods ofpersonalillness, vacation, or education.

Performs at or above enterprise performance standards established within the department.

Authority

Resolve problems with client PC hardware and software.

Plan and coordinate PC hardware and software purchases and implementations.

Analyze training needs and develop training programs and curriculum.

Contacts

The Desktop Technician works with PC users within the enterprise as well as with external microcomputer vendors.

Position Requirements

A high school diploma or equivalent is required

BS or BA degree in computer science, business administration, or related field is preferred

3 years of personal computer experience

2 years of experience in a training environment

Strong written and verbal communication skills

The career track for this position is continual technical leadership within the operations, technicalservices,and user organizations.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.