Quote-to-Order Specialist (Manufacturing)

Sinclair Manufacturing; Norton (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA options

401(k) retirement savings plan

Company-paid life and disability

Paid time off and paid holidays

Job summary

Sinclair Manufacturing (dba PacAero Norton) seeks a Customer Solutions Specialist to coordinate quotes, manage ERP/Sales data, and deliver exceptional cross‑functional collaboration between sales, purchasing, and production.

The role supports ABAS ERP and Salesforce, ensuring accurate quotes, timely follow-up, and efficient order execution within our Norton, MA manufacturing facility.

Qualifications

• Associate’s degree required; Bachelor’s degree preferred (Business, Operations, or related field).
• 2+ years of experience in sales support, customer service, or administrative coordination (manufacturing environment preferred).
• Experience with ERP systems required (ABAS, or similar systems preferred).
• Exposure to CRM systems such as Salesforce a plus.
• Strong organizational skills and attention to detail.
• Excellent communication and follow-up skills.
• Demonstrated ability to solve problems and work collaboratively across departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong proficiency in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Prepare, enter, and manage customer quotes within ERP systems
• Track and follow up on open quotes to support conversion to orders
• Coordinate closely with Sales and Business Development on customer requests, timelines, and priorities
• Maintain accurate and organized records of quotes, opportunities, and communications
• Enter and maintain customer, quote, and order data in ABAS
• Assist with maintaining clean, consistent data across systems
• Help support internal teams in adapting to new workflows and system processes
• Work with Purchasing and external vendors to obtain pricing for materials and services
• Follow up on outstanding pricing requests to keep quotes moving efficiently
• Support cost build-ups to ensure complete and accurate quote submissions
• Serve as the primary point of contact for customers regarding quotes, order status, product inquiries, and general support via phone and email.
• Build positive customer relationships through timely communication, proactive follow-up, and professional issue resolution.
• Create and maintain customer folders and documentation to support production and order execution
• Assist with administrative tracking, reporting, and coordination across departments
• Ensure all required documentation is complete, accurate, and accessible
• Monitor KPIs: quote turnaround time, quote-to-order conversion rate, customer response time, quote accuracy
• Identify opportunities to improve efficiency across quoting, communication, and system usage
• Assist with continuous improvement initiatives, especially related to ERP and sales operations

Job description

Sinclair Manufacturing (dba PacAero Norton) seeks a Customer Solutions Specialist to coordinate quotes, manage ERP/Sales data, and deliver exceptional cross‑functional collaboration between sales, purchasing, and production.

The role supports ABAS ERP and Salesforce, ensuring accurate quotes, timely follow-up, and efficient order execution within our Norton, MA manufacturing facility.