Quote-to-Order Specialist (ERP & Salesforce)

Pacific Aerospace & Electronics, Inc.; Norton (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Paid time off & holidays

Job summary

PacAero Norton is seeking a highly organized Customer Solutions Specialist to serve as a key link between customers, Sales, Purchasing, and Production within a manufacturing environment. This onsite role supports the quote-to-order process, prepares customer quotes, and coordinates across teams to ensure a responsive, seamless customer experience leveraging ABAS ERP and Salesforce.

Reporting to the Sales Manager, you will help drive quote accuracy, data integrity, and operational efficiency

Qualifications

• Associate's degree required.
• Bachelor's degree preferred.
• 2+ years in sales support, customer service, or admin coordination (manufacturing env. preferred).
• ERP and CRM proficiency required (ABAS, Salesforce a plus).
• Strong organizational skills and attention to detail.

Responsibilities

• Prepare, enter, and manage customer quotes in ERP/CRM systems.
• Track open quotes and support conversion to orders.
• Coordinate with Sales and Business Development on requests, timelines, and priorities.
• Maintain accurate records of quotes, opportunities and communications.
• Support data clean-up and process improvements across ERP and sales ops.

Education

Associate's degree

Bachelor's degree preferred

Tools

ABAS ERP

Salesforce

Job description

PacAero Norton is seeking a highly organized Customer Solutions Specialist to serve as a key link between customers, Sales, Purchasing, and Production within a manufacturing environment. This onsite role supports the quote-to-order process, prepares customer quotes, and coordinates across teams to ensure a responsive, seamless customer experience leveraging ABAS ERP and Salesforce.

Reporting to the Sales Manager, you will help drive quote accuracy, data integrity, and operational efficiency