QUICK LANE MANAGER

Mullinax Ford; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Paid Time Off

401(k) Plan with match

Employee Purchase Program

Wellness Program

Training Programs

Job summary

Mullinax Ford is seeking a Quick Lane Service Manager to elevate our busy Quick Lane department across a multi-store enterprise. The role focuses on delivering five-star customer service, leading a team, and driving performance and efficiency.

Candidate should have automotive service management experience, strong communication skills, and the ability to train and empower staff. Bilingual English/Spanish is preferred but not required. Full-time, onsite in Florida.

Qualifications

• Automotive service management experience.
• Ability to provide five-star customer service.
• Ability to set and achieve targeted goals.
• Team leader with lead-by-example approach.
• Results oriented and problem solver.
• Excellent written, verbal, and interpersonal communication.
• Proficiency with MS Office (Word, Excel, Outlook).
• High school diploma or equivalent.
• Valid driver’s license with acceptable MVR.
• Able to pass background screening and drug test.

Responsibilities

• Understand customers’ needs to ensure satisfaction.
• Address customer concerns quickly and professionally to maintain relationships.
• Keep up to date with products, features, and training.
• Direct, supervise, and monitor performance of direct report employees.
• Attract, develop, and retain talent.
• Motivate the team to meet performance goals.
• Ensure tools, parts, and equipment are available and up to date.
• Ensure proper training for employees.
• Track technician productivity.
• Maintain cleanliness and safety of the Quick Lane department.
• Assist other departments
• Follow company procedures and standards.
• Perform other duties as assigned.

Skills

Five-star service

Team leadership

Results driven

Problem solving

Customer service

Communication skills

MS Office

Education

High school diploma

Job description

Since we opened our first dealership in 1970, we've steadily grew to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future! Today, there are 12 Mullinax Ford, Hyundai, Genesis, Buick, GMC, and Cadillac dealerships located in Florida, Alabama and Washington. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

Job Description

Job Description

Automotive Quick Lane Service Manager

Mullinax Ford is looking to fill the role of Quick Lane Service Manager, which is responsible for ensuring that customers receive excellent service. We are seeking a first-rate candidate to help take our busy Quick Lane department to the next level and to join our multi-store enterprise. Bilingual English/Spanish is preferred but not required.

Responsibilities Include But Are Not Limited To

• Understanding customers’ needs to ensure customer satisfaction
• Handle customer concerns quickly and professionally to maintain good customer relationships
• Keep up to date with new products, features, accessories and attend product training as required
• Direct, supervise, and monitor performance of all direct report employees
• Attracting, developing, and retaining talent
• Engaging and motivating the team to meet performance expectations and goals
• Ensure all parts, tools, and equipment is available and up to date for all team members to complete work
• Ensure all employee’s receive proper training
• Track technician productivity
• Responsible for the cleanliness and safety of the Quick Lane department
• Assisting other departments
• Follow all Company procedures and standards
• Other duties as assigned

Expectations And Qualifications For This Job

• Automotive Service Management experience
• Ability to provide five-star customer service
• Ability to set and achieve targeted goals
• Team Leader (lead by example)
• Results oriented
• Problem solver with stability under pressure
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with computer systems, MS Office (Word, Excel, and Outlook), internet browsers, email functions and ability to learn new software
• High school diploma or equivalent
• Valid Driver’s license with an acceptable motor vehicle driving record according to dealership guidelines
• Must be able to pass background screening and drug test

Benefits Package For Full-time Employees Includes

• Medical, Dental, and Vision Plans
• Paid Basic Employer Life Insurance
• Additional Supplemental Insurance
• Wellness Program
• 401(k) Plan with match
• Paid Time Off
• Employee Purchase Program
• Training Programs

We are a Drug Free Work Place and an Equal Opportunity Employer. Full Time Position