QUICK LANE AUTOMOTIVE SERVICE MANAGER

Mullinax Ford; Kissimmee (FL); On-site; USD 95,000 - 140,000; Full time

Job summary

Mullinax Ford in Kissimmee, FL is seeking a Quick Lane Automotive Service Manager to lead a busy shop and deliver five-star customer service. The role oversees the Quick Lane team, emphasizes training, safety, and efficiency across departments, and requires strong leadership and a focus on measurable results.

The position offers a competitive six-figure salary range, with benefits and opportunities for advancement within Mullinax Ford’s multi-store network.

Qualifications

• Five-star customer service expectation
• Ability to set and achieve targeted goals
• Team Leader; lead by example
• Results oriented with focus on outcomes
• Problem solver with stability under pressure
• Excellent written, verbal, and interpersonal communication skills
• High school diploma or equivalent; valid driver’s license; pass background and drug test

Responsibilities

• Understand customers’ needs to ensure customer satisfaction
• Handle customer concerns quickly and professionally to maintain relationships
• Direct, supervise, and monitor performance of all direct report employees
• Attract, develop, and retain talent within the Quick Lane
• Engage and motivate the team to meet performance expectations and goals
• Ensure tools, parts, and equipment are up to date for the team; ensure proper training and safety

Skills

Customer service

Leadership

Goal setting

Communication

Problem solving

Team leadership

Stability under pressure

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

QUICK LANE AUTOMOTIVE SERVICE MANAGER

Management Mullinax Ford of Osceola County, Kissimmee, FL, US

Salary Range: $95,000.00 To $140,000.00 Annually

Since we opened our first dealership in 1970, we've steadily grown to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future! Today, there are 12 Mullinax Ford, Hyundai, Genesis, Buick, GMC, and Cadillac dealerships located in Florida, Alabama and Washington. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

Mullinax Ford is looking to fill the role of Quick Lane Service Manager, which is responsible for ensuring that customers receive 5 star customer service. We are seeking a first-rate candidate to help take our busy Quick Lane department to the next level and to join our multi-store enterprise. Bilingual English/Spanish is preferred but not required.

Responsibilities include but are not limited to:

• Understanding customers’ needs to ensure customer satisfaction
• Handle customer concerns quickly and professionally to maintain good customer relationships
• Keep up to date with new products, features, accessories and attend product training as required
• Direct, supervise, and monitor performance of all direct report employees
• Attracting, developing, and retaining talent
• Engaging and motivating the team to meet performance expectations and goals
• Ensure all parts, tools, and equipment is available and up to date for all team members to complete work
• Ensure all employee’s receive proper training
• Responsible for the cleanliness and safety of the Quick Lane department
• Assisting other departments
• Follow all Company procedures and standards
• Other duties as assigned

Expectations and Qualifications for this job:

• Ability to provide five-star customer service
• Ability to set and achieve targeted goals
• Team Leader (lead by example)
• Results oriented
• Problem solver with stability under pressure
• Excellent written, verbal, and interpersonal communication skills
• High school diploma or equivalent
• Valid Driver’s license with an acceptable motor vehicle driving record according to dealership guidelines
• Must be able to pass background screening and drug test

Benefits package for full-time employees includes:

• Medical, Dental, and Vision Plans
• Paid Basic Employer Life Insurance
• Additional Supplemental Insurance
• Wellness Program
• 401(k) Plan with match
• Paid Time Off
• Employee Purchase Program
• Training Programs

We are a Drug Free Work Place and an Equal Opportunity Employer. Full Time Position