Service Advisor

North Brothers Ford Inc.; Westland (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Flexible Work Schedule

Discounts on products and services

Job summary

North Brothers Ford Inc. in Westland, Michigan, is seeking a dedicated Service Advisor to enhance the customer experience in the service lane. You will greet vehicle owners, explain the repair process, and ensure customers receive prompt service.

With a strong focus on community and support, we offer programs that foster growth and job security. Ideal candidates will have automotive knowledge, excellent communication skills, and a passion for helping others.

Qualifications

• Previous automotive knowledge/experience.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Ensure prompt, courteous service for customers.
• Take ownership of the customer's experience.
• Provide concierge support for all owner inquiries.
• Ensure technicians' time is sold efficiently.
• Distribute work between technicians.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the Service Drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

A strong community is all about its people, and here at North Brothers Ford Inc. we staff our dealership with good, kind people who go above and beyond what is expected of them. We’re one of the region's best dealerships, serving the communities in Michigan since 1928. Our team enjoys training programs, a fantastic culture and opportunities for advancement. We're interested in helping build your career because we know that happy employees lead to happier customers!

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Discounts on products and services

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to ensure 100% customer satisfaction.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Previous automotive knowledge/experience.
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen