Customer-Centric Auto Service Advisor (Quick Lane)

Chevroletoffredericksburg; Rosenberg (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Health insurance

Job summary

Quick Lane of Rosenberg / Ford of Rosenberg is seeking a motivated Quick Lane Service Advisor to join our busy service team in Rosenberg, TX. The role centers on delivering an exceptional customer experience as the primary contact for routine maintenance and light repairs.

You will greet customers, document concerns, prepare repair orders, and communicate estimates. Collaboration with technicians and clear status updates are essential to meet service goals and maintain satisfaction.

Qualifications

• Effective communication with customers and technicians required.
• Strong organizational and problem-solving abilities needed.
• Comfortable using dealership software and basic tech tools.

Responsibilities

• Greet customers and manage the service intake smoothly.
• Explain services and provide accurate estimates to customers.
• Document concerns and create repair orders clearly.
• Coordinate with technicians to keep work flowing efficiently.
• Update customers on status and completion times.
• Review services and invoices with customers.

Skills

Communication skills

Customer service

Multitasking

Computer skills

Tools

DMS familiarity

Job description

Quick Lane of Rosenberg / Ford of Rosenberg is seeking a motivated Quick Lane Service Advisor to join our busy service team in Rosenberg, TX. The role centers on delivering an exceptional customer experience as the primary contact for routine maintenance and light repairs.

You will greet customers, document concerns, prepare repair orders, and communicate estimates. Collaboration with technicians and clear status updates are essential to meet service goals and maintain satisfaction.