Quick Lane Advisor

Paul Clark Ford; Yulee (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Employee discounts

Job summary

Paul Clark Ford's Quick Lane service advisor role greets customers, assesses service needs, and coordinates with technicians to deliver accurate estimates and efficient service.

You will handle repair orders, explain costs, promote service packages, and ensure customer satisfaction, with ongoing training and advancement opportunities in a fast-paced automotive dealership environment.

Qualifications

• High school diploma or equivalent; automotive/customer service education preferred.
• Experience in automotive service advising or retail customer service is a plus.
• Knowledge of basic vehicle maintenance and automotive terminology is a plus.
• Strong communication, organizational, and multitasking skills.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet all Quick Lane customers promptly and courteously.
• Consult with customers to identify service needs and recommend maintenance or repairs based on manufacturer recommendations and vehicle condition.
• Write repair orders, provide cost and time estimates, and obtain customer authorization for service.
• Communicate with technicians to ensure timely completion of services.
• Keep customers informed throughout the service process, including notifying them of additional work needed and updated timelines.
• Promote dealership services and maintenance packages (tires, brakes, oil changes, etc.).
• Handle customer questions, concerns, or complaints in a professional and timely manner.
• Perform walk-around vehicle inspections and document any visible damage or wear.
• Close repair orders, review completed work with the customer, and process payments.
• Maintain accurate records and follow up with customers as needed.
• Keep the Quick Lane area clean, organized, and customer-friendly.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

DealerTrack

Microsoft Office

Job description

Position Summary: The Quick Lane Service Advisor acts as the liaison between customers and the service department. You will be responsible for greeting customers, understanding their vehicle service needs, providing accurate estimates, coordinating with technicians, and ensuring a high level of customer satisfaction throughout the service experience.

Key Responsibilities

• Greet all Quick Lane customers promptly and courteously.
• Consult with customers to identify their service needs and recommend maintenance or repairs based on manufacturer recommendations and vehicle condition.
• Write repair orders, provide cost and time estimates, and obtain customer authorization for service.
• Communicate with technicians to ensure timely completion of services.
• Keep customers informed throughout the service process, including notifying them of additional work needed and updated timelines.
• Promote dealership services and maintenance packages (tires, brakes, oil changes, etc.).
• Handle customer questions, concerns, or complaints in a professional and timely manner.
• Perform walk-around vehicle inspections and document any visible damage or wear.
• Close repair orders, review completed work with the customer, and process payments.
• Maintain accurate records and follow up with customers as needed.
• Keep the Quick Lane area clean, organized, and customer-friendly.

Qualifications

• High school diploma or equivalent required; post-secondary education in automotive or customer service preferred.
• Previous experience in automotive service advising or retail customer service is a plus.
• Knowledge of basic vehicle maintenance and automotive terminology a plus.
• Strong communication, organizational, and multitasking skills.
• Ability to work in a fast-paced environment.
• Proficiency in using computers, dealership software (DealerTrack), and Microsoft Office.
• Valid driver's license with a clean driving record.

Working Conditions

• Are required to work evenings and Saturdays.
• Standing and walking for long periods; occasional lifting up to 25 lbs.
• Fast-paced environment with frequent interaction with customers and technicians.

What We Offer

• Competitive pay and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and career development.
• Employee discounts on service and vehicle purchases.