Quick Lane Advisor

Mac-Haik-Auto-Group

Von Ormy (TX)

On-site

USD 48,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Competitive Compensation Package

Performance-Based Bonus Opportunities

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Vacation & Holidays

Career Growth Opportunities

Ongoing Training & Development

Employee Discounts on Vehicles, Parts,

Service

Supportive Team Environment

Stable Employment with a Premier Ford

Job summary

Mac Haik's Southway Ford is seeking a driven Quick Lane Service Advisor to be the primary contact for customers from arrival to vehicle delivery. You will greet customers, document needs, and communicate repair progress with a focus on satisfaction.

This full-time role supports a 4-day, 40-hour work week in a fast-paced dealership setting, emphasizing exceptional service, strong organization, and teamwork within the service department.

Qualifications

Experience as an automotive service advisor or in a dealership environment preferred.
Strong communication and relationship-building abilities with customers.
Ability to multitask and perform well in a fast-paced setting.
Familiarity with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack) is a plus.

Responsibilities

Greet customers and document vehicle needs to create a welcoming service experience.
Communicate service recommendations clearly and provide updates throughout the repair process.
Coordinate with technicians to ensure timely completion of services and accurate repair orders.
Educate customers on maintenance requirements and present clear estimates.

Skills

Customer service

Communication

Dealership experience

Multitasking

Organizational skills

Driving license

MS Office/CRM familiarity

Tools

CDK/Reynolds & Reynolds

Job description

Join a Team That's Built Different

At Mac Haik's Southway Ford, we're more than a dealership—we're a destination where customers trust us with one of their most important investments. As one of South Texas' premier Ford dealerships, we've built our reputation on exceptional service, a strong team culture, modern facilities, and an unwavering commitment to delivering a world-class customer experience.

We're looking for a driven, customer-focused Quick Lane Service Advisor who thrives in a fast-paced environment, enjoys building customer relationships, and is passionate about delivering exceptional service. If you're an automotive professional who excels at communication, organization, and customer care, we want to meet you.

Position Summary

As a Quick Lane Service Advisor, you will serve as the primary point of contact for Quick Lane customers, ensuring a smooth and efficient service experience from arrival through vehicle delivery. You will greet customers, assess vehicle needs, recommend maintenance services, communicate repair progress, and help ensure customer satisfaction at every step.

This is afull-time position with an attractive 4-day, 40-hour work week, providing a great work-life balance while offering the opportunity to build a rewarding career in a fast-paced dealership environment.

The ideal candidate is energetic, customer-focused, detail-oriented, and committed to providing exceptional service while contributing to the success of the service department.

Duties & Responsibilities

Customer Experience & Service Excellence

Greet customers promptly, professionally, and courteously.
Create a welcoming and customer-focused service experience.
Listen to customer concerns and accurately document vehicle needs.
Communicate service recommendations clearly and professionally.
Provide updates throughout the repair process.
Resolve customer concerns in a timely and positive manner.
Build long-term relationships that encourage customer retention and loyalty.
Support dealership CSI (Customer Satisfaction Index) goals.

Quick Lane Operations

Schedule appointments and manage customer check-ins.
Prepare and process repair orders accurately and efficiently.
Coordinate with technicians to ensure timely completion of services.
Monitor service progress and communicate status updates.
Verify repair orders for accuracy before vehicle delivery.
Assist in maintaining a clean, organized, and professional Quick Lane environment.
Ensure all dealership and manufacturer processes are followed.

Sales & Service Recommendations

Educate customers on routine maintenance requirements and vehicle care.
Recommend maintenance and repair services based on vehicle needs.
Present estimates and explain services in a clear, understandable manner.
Support department goals for customer-pay sales and maintenance retention.
Identify opportunities to enhance the customer ownership experience.

Team Collaboration

Work closely with technicians, parts personnel, and service management.
Maintain clear communication across departments.
Assist with workflow management to maximize efficiency and customer satisfaction.
Support dealership initiatives and Ford service programs.

Qualifications & Skills

Previous automotive service advisor, customer service, or dealership experience preferred.
Strong communication and relationship-building abilities.
Outstanding customer service skills.
Ability to multitask and perform in a fast-paced environment.
Strong organizational and time-management skills.
Basic understanding of automotive maintenance and repair services preferred.
Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar platforms) is a plus.
Professional appearance and positive attitude.
Valid driver's license with an acceptable driving record.

What We're Looking For

We're looking for someone who: