Quick Lane Service Advisor

Luthermazda; Coon Rapids, Northern (MN, KY); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Luther Mazda seeks an Express Service Advisor to own the customer experience in the Quick Lane, greet vehicle owners, explain repair steps, and coordinate with technicians for smooth service.

The role emphasizes first-contact customer service, clear communication, and efficient drive-lane management. Schedule: Tue–Sat; compensation: 42–70k/year with commission. Includes benefits and growth opportunities.

Qualifications

• Experience in customer service, retail, hospitality, or similar roles.
• Excellent communication with customers and colleagues.
• Ability to lead and manage others.
• Strong time management and organizational skills.
• Professional, well-groomed appearance.
• Must have a clean driving record.
• Willing to undergo pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Own the customer's experience and support dealership impressions.
• Provide concierge support for owner inquiries by phone or in person.
• Maximize daily technicians' time and ensure service demand is met.
• Distribute work efficiently among technicians.
• Shift is Tuesday-Saturday.

Skills

Customer service

Communication

Team management

Time management

Professional appearance

Clean driving record

Background check willingness

Job description

Express Service Advisor

As a Quick LaneService Advisor, you will own our customer’s experience in the quick lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Quick Lane Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Schedule isTuesday-Saturday

$42-$70k/year (Commission-Based)

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Shift is Tuesday-Saturday.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Long Term Job Security
• Health and Wellness
• Accident & Critical Illness
• HSA/Flexible Spending
• Pet Insurance
• Employee Discounts
• State of the Art Facility
• Paid Certification
• Ongoing Certification
• OEM Certification
• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.