Quick Lube Service Advisor

Friendly Chevrolet, Inc; Fridley (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401K Plan

Medical and Dental

PTO

Flexible work schedule

Job summary

Friendly Chevrolet, Inc in Fridley, Minnesota, is seeking a Quick Lube Service Advisor. In this role, you will be the first point of contact for customers, responsible for enhancing their experience in Quick Lube services. You will manage the flow of service, provide concierge support, and ensure efficiency with technician scheduling.

Ideal candidates should have solid customer service backgrounds, a friendly personality, and excellent communication skills. A clean driving record and a valid driver's license are also required. Become a part of our commitment to delivering exceptional service!

Qualifications

• Must demonstrate strong time management skills.
• Excellent communication skills are essential for interacting with customers.
• A clean driving record is required.

Responsibilities

• Oversee the flow of Quick Lube services for prompt customer care.
• Manage customer experience and ensure excellent service.
• Provide support for all inquiries, both in person and via phone.
• Efficiently distribute technician work to optimize service.
• Ensure inventory of technician time is effectively sold.

Skills

Organized and friendly personality

Ability to manage others

Time management skills

Communication skills

Clean driving record

Job description

Job Summary

As a Quick Lube Service Advisor, you will own our customer’s experience in Quick Lube. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Benefits

• 401KPlan
• Medical and Dental
• PTO
• Flexible work schedule

Responsibilities

• Oversee flow of Quick Lube. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.