Quick Lane Service Advisor

Seymour Ford; Missouri; On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Health Insurance

PTO & Sick Leave

Job summary

Seymour Ford in Missouri is seeking a proactive Quick Lane Service Advisor to greet customers, gather vehicle information, write up repair orders and schedule appointments as needed.

This role emphasizes knowledge of automobiles, a proven customer-service track record, and the ability to work in a fast-paced Ford dealership setting. Prior Ford service experience is a plus; the team offers health insurance, flexible hours, PTO and a collaborative culture.

Qualifications

• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods
• Ability to work in a fast-paced environment
• Basic computer skills
• Past experience as a service advisor, assistant lane manager or service consultant

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Automobile knowledge

Problem solving

Team energy

Integrity

Computer skills

Willingness to learn

Physical stamina

Positive attitude

High school diploma

Education

High school diploma or equivalent

Job description

The responsibilities of a Quick Lane Service Advisor include greeting customers, listening to their needs, writing up service repair orders, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.