Quick Lane Service Advisor

Castle Rock Chevrolet GMC; Castle Rock (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan options

PTO and SICK Leave

Growth opportunities

Flexible Work Schedule

Competitive Pay

Job summary

FAH LLC in Colorado's Castle Rock area seeks a Quick Lane Service Advisor with a strong customer service background to join our growing team. You will assist customers with service needs, document concerns, and coordinate with technicians to keep vehicles moving.

This role offers growth opportunities, on-going training, and a supportive environment where your communication and multitasking skills help deliver an exceptional service experience from check-in to check-out.

Qualifications

• 1–2 years of customer service or automotive service advisor experience preferred.
• High school diploma or equivalent.
• Previous dealership or automotive experience is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and ability to learn dealership management systems.
• Positive, friendly attitude and eagerness to improve.
• Enjoy working in a dynamic environment and collaborate with others.

Responsibilities

• Greet customers promptly and assist with their service needs in the Quick Lane.
• Write service tickets and document customer concerns accurately.
• Recommend maintenance services based on vehicle condition, mileage, and manufacturer guidelines.
• Communicate directly with technicians to ensure services are completed efficiently and correctly.
• Keep customers informed on service progress, timelines, and any additional recommended work.
• Provide estimates for services and obtain customer approvals.
• Ensure a smooth and efficient service experience from check-in to check-out.
• Maintain a clean, organized, and professional service drive area.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Job description

Quick Lane Service Advisor

We are looking for a Quick Lane Advisor to join our growing team! The right candidate will have a strong customer service background. The day-to-day duties include assisting customers with their service needs, recommending maintenance, and coordinating with technicians to ensure timely and accurate service.

About FAH

We are a fast-paced, high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability, energy, and a commitment to success.

We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime, high-traffic area, offering consistent opportunities and strong earning potential.

We also invest in our team through ongoing training and development, ensuring you have the tools, knowledge, and support needed to succeed and grow in the automotive industry.

Quick Lube Service Technician Compensation and Benefits

• Health, Medical and Dental
• 401K Plan options
• PTO and SICK Leave
• Growth opportunities
• Flexible Work Schedule
• Competitive Pay

Responsibilities

• Greet customers promptly and assist with their service needs in the Quick Lane
• Write service tickets and document customer concerns accurately
• Recommend maintenance services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate directly with technicians to ensure services are completed efficiently and correctly
• Keep customers informed on service progress, timelines, and any additional recommended work
• Provide estimates for services and obtain customer approvals
• Ensure a smooth and efficient service experience from check-in to check-out
• Maintain a clean, organized, and professional service drive area

Qualifications

• 1-2 years of customer service or automotive service advisor experience preferred
• High school diploma or equivalent
• Previous dealership or automotive experience is preferred
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and ability to learn dealership management systems
• Positive, friendly attitude, along with an eagerness to improve
• Enjoy working in a dynamic environment
• Teammate with ability to collaborate with others effectively
• Ability to learn new technology, service procedures and specifications
• Valid driver's license and clean driving record

FAH LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.