Quality Warranty Coordinator

WizeHire, Inc; Greenfield (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Joyner Homes, based in Greenfield, Indiana, is seeking a Quality & Warranty Coordinator who serves as the primary post-closing contact for homeowners, handling warranty requests from submission to resolution and ensuring timely, satisfactory communication.

The role emphasizes coordination with vendors and homeowners to schedule and complete approved work, evaluate each warranty item, and monitor quality at critical build phases, while prioritizing empathy and clear accountability.

Qualifications

• Experience coordinating with vendors and homeowners on service tasks.
• Strong communication and organizational skills.
• Ability to evaluate warranty items and monitor builds for quality standards.
• Empathetic, detail-oriented and accountable in fast-paced environments.

Responsibilities

• Serve as the primary point of contact for homeowners after closing.
• Coordinate with vendors and homeowners to schedule and complete approved work.
• Evaluate each warranty item and ensure timely resolution and satisfaction.
• Monitor builds through critical phases to uphold quality standards.

Skills

Vendor coordination

Customer communication

Warranty coordination

Quality control

Job description

We are searching for a Quality & Warranty Coordinator to join our team! This position plays a critical role in delivering the exceptional post-closing experience our homeowners expect. This person serves as the primary point of contact for homeowners after closing, managing all incoming warranty requests from initial submission through completed resolution. They evaluate each warranty item, coordinate with vendors and homeowners to schedule and complete approved work, and ensure homeowners are informed and satisfied throughout the process. Throughout the build, this position also evaluates each home at critical phases to ensure the home is built to our quality standards.

This is a relationship-driven, detail-oriented role that requires someone who can balance empathy for homeowners with sound judgment and clear communication. The Quality & Warranty Coordinator does not perform or supervise the physical warranty work – their focus is coordination, communication, and accountability.

Joyner Homes is a local, growing home builder based in Greenfield, Indiana. Building Smart, Well-Designed, Character-Rich Homes throughout Central Indiana is our passion! Our company strives to strengthen family, relationships, and quality of life by providing opportunities to live and work in our local community.